Support

Help, questions and feedback about kaydur.

Contact us

You can e-mail us with a question, a bug you found or a word you think is inappropriate: destek@kaydur.com

• Tell us which device and browser you use and on which screen the problem happens, and we can help faster.
• When reporting an inappropriate word, include the word, the language (Turkish or English) and, if you can, the puzzle date or level number.
• Please do not send personal information such as your child's name, age or photo; we do not need it to help.

This address is for adults. Children should ask a grown-up for help.

Resetting progress

Game progress is stored on your device. If you enabled optional cloud save, part of your progress is also backed up to your online account. Resetting local progress cannot be undone and does not delete your online account or its cloud copy.

If you turned on optional online play ("Play with friends"): clearing the site's data or uninstalling the app does not delete your online account from our server; it only removes the session on this device. If you want to delete the account, follow the steps below first.

Web (kaydur.com): delete this site's data in your browser.

• Chrome (desktop): site icon in the address bar → Site settings → Delete data.
• Chrome (Android): Settings → Site settings → All sites → kaydur.com → Delete data.
• Safari (iPhone/iPad): Settings → Apps → Safari → Advanced → Website Data → kaydur.com → Delete.
• Safari (Mac): Safari → Settings → Privacy → Manage Website Data → kaydur.com → Remove.
• Firefox: Settings → Privacy & Security → Cookies and Site Data → Manage Data → kaydur.com → Remove Selected.

Menu names can differ slightly between browser versions. Refresh the page afterwards; the game starts as on first launch.

Inside the game: Settings → Players and data → "Reset progress on this device". Read the confirmation before continuing. To remove a cloud copy, open Account → Cloud save → "Delete the copy on the server". Your device's iCloud or Google backup is separate; restoring that backup may restore local progress.

Deleting your online account

If you used Sign in with Apple: deleting your Kaydur account removes your linked identity from Kaydur. To also remove Apple's authorization, open your Apple Account settings → Sign in with Apple → Kaydur → Stop using. See Apple's instructions. Removing Apple access alone does not delete your Kaydur account; use the account deletion steps below as well.

Online play is optional; if you never opened an account in "Play with friends", there is no account to delete.

• Inside the game: Friends → account button, or Settings → Account → "Delete account", then confirm. Your account and its linked friends, blocks, groups, scores, coins and cloud save are deleted. Shared match and report records are handled as described in the Privacy Policy.
• Without your device: if you backed up your account, you can delete it with your recovery code at kaydur.com/#/hesap-sil.
• With neither your device nor a recovery code: we cannot verify that the account is yours, because the account holds no e-mail address or name. Such an account is deleted automatically once it has not been used for 180 days.

What is stored, and for how long, is in section 5 of the Privacy Policy. You can get a copy of your data with "Download my data" on the same screen.

Frequently asked questions

My progress is gone. Can you restore it?
If you previously enabled cloud save, restore your online account with your recovery code, then open Account → Cloud save → "Restore from cloud". Only progress included in that saved copy can return. Without a cloud save or device backup, we cannot restore deleted local progress.

Can I continue on another device?
You can restore your online account with its recovery code. If cloud save was enabled, you can also restore its saved progress. Word Notebook entries, unfinished games and device settings are not included in cloud save. Keep your recovery code private.

When does the daily puzzle change?
Once a day, at the same moment everywhere in the world: midnight GMT.

The game does not load or gets stuck.
Refresh the page and check your internet connection. If it keeps happening, write to us with your device and browser.

Is the game paid? Are there ads?
The current web game is free and has no ads. The planned mobile release will include occasional AdMob ads between levels and optional rewarded ads that pay coins; the coins are shown before you watch, and nothing is given unless the ad is watched to the end. "Remove Ads" will disable mandatory ads; rewarded ads will remain optional. Price and availability will be shown before purchase.

How is my data handled?
See the Privacy Policy.

Publisher

kaydur is published by KUTBU, LLC (Delaware, USA).